Here are a few things to know about our comprehensive catalogue, ordering and payment processes to help improve your shopping experience. If you need any help, please feel free to get in touch with us on info@silverhillseeds.co.za or +27 21 705 4226 and we will gladly assist you.
Frequently Asked Questions
International Postage
General:
Disclaimer: We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money.
It appears that in some instances it is cheaper and easier for our clients to handle the courier from their home country.
Please note too that your shipping fee excludes any import VAT, duties, clearance charges or penalties that may be levied at destination.
PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
- Phytosanitary Certificates
- Import Permits
- Special declarations on Phytosanitary Certificates
Postage Methods:
- South African Post Office (Tracked): (not currently using this method as we cannot guarantee its efficiency)
Parcels can take up to 90+ days to arrive
Registered Airmail – Small parcels under 2kg – Postage is a minimum of £5 or $9.50, this then goes up depending on the weight of your parcel.
Large parcels over 2kg – Postage is calculated per 100g, together with a flat rate, this then goes up depending on the weight of your parcel.
- International Courier (DHL/UPS/FedEx/Aramex etc):
Please check your import conditions: Phytosanitary Certificates, Import Permits, Certificate of Origin as we need to attach this to your manifest when sending with a courier. DHL Express will not transport seeds with a phytosanitary certificate to some countries (we have discovered that Japan, Germany, France, and Austria are in this category). Note from DHL for USA parcels: US Customs Border Protection (CBP) can deny entry of shipments – Importer/Consignee will be contacted via US mail from CBP with more details. CBP is not legally bound to discuss their reasons with DHL as to why the parcel is denied entry into the USA.
- Air Freight:
We can send parcels by Airfreight, this is costly. You will need a freight agent as the parcel will go from Airport to Airport. We will need to know the details for your agent and the airport we are sending to, to get a quote.
- Royal Mail (Tracked) or (untracked)
Parcels are sent via Courier from South Africa to the UK. They are then put into the Royal mail postal system. With a tracking number and posted to you. The parcel will then have the postal mark of the UK on the envelope and not a South African stamp.
Please see a basic example below of cost and time for a parcel to be delivered via these different methods:
| 300-gram Parcel going to the USA | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Direct Courier (DHL/UPS/Fedex/Aramex etc) | $45.00 | 5-14 | YES |
| Royal Mail – untracked | $14.00 | 30 | NO |
| Royal Mail -Tracked | $50.00 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. USDA SMALL LOT IMPORT PERMIT IS REQUIRED – provided by the client. PHYTOSANITARY CERTIFICATE CAN ALSO BE REQUIRED – sourced by Silverhill @ $28.00 USD |
|||
| 300-gram Parcel going to the EU | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Royal Mail untracked | $17.00 | 30 | NO |
| Direct Courier (DHL/UPS/FedEx Aramex etc) | $45.00 | 5 – 14 | YES |
| Royal Mail Tracked | $52.00 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. PHYTOSANITARY CERTIFICATE IS REQUIRED – sourced by Silverhill @ $28.00 USD |
|||
| 300-gram Parcel going to the CHINA | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Royal Mail untracked | $17.00 | 30 | NO |
| Direct Courier (DHL/UPS/Fedex/Aramex etc) | $62.00 | 5-14 | YES |
| Royal Mail Tracked | $65.00 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. PHYTOSANITARY CERTIFICATE IS REQUIRED– sourced by Silverhill @ $28.00 USD |
|||
EU Seed Import Conditions
A Phytosanitary Certificate is required by the European Union.
The directive found here: https://eur-lex.europa.eu/eli/dir/2004/105/
Additionally, there is an EU regulation, which asks for a “prior notification of consignments of certain categories of animals and goods entering the Union” about one workday in advance arrival to customs.
This regulation can be found here: https://eur-lex.europa.eu/eli/reg_impl/2019/1013/
There are many regulations in the EU, partially depending on the kind and type of plant material and its usage.
We can supply a certificate at the cost of… $28.00. To send by courier you must have a Phytosanitary certificate.
USA Seed Import Conditions
The USA requires a Small Lot Seed Permit from the USDA.
https://www.aphis.usda.gov/plant-imports/buy-plants-seeds-online/seeds-additional-requirements
Your Parcel will be sent straight to your local USDA office, and they will then send it to you from there. Please send us the yellow and green label that is for your closest inspection station.
Once USDA completes their inspection, they return the package to USPS. USDA have a memorandum of understanding (MOU) with the US Postal Service where the initial shipping fee covers the entire door to door trip.
To send your parcel via DHL/UPS, Fedex, the courier requires this permit and the yellow and green label.
Once USDA completes their inspection they return the package to FedEx, UPS, DHL, but USDA has no memorandum of understanding (MOU) with private freight companies, so once the inspection is complete it is up to the recipient to pay for and schedule the final leg of the journey.
To issue a Phytosanitary Certificate we need your Permit Number.
USDA sometimes requires an inspection fee (+/-$18) for your seeds too.
Please send a copy of your permit to us with a label (Please send us the yellow and green label that is for your closest inspection station).
Australian Seed Import Conditions
Australia requires Phytosanitary certificates: https://www.agriculture.gov.au/biosecurity-trade/policy/legislation/permitted-seeds
We can supply a certificate at the cost of… $28.00.
Please check your import conditions for importation of seed. Please let us know if there are specific conditions we need to meet, including extra declarations etc.
Each species needs to be checked each time, to see if they should have a special treatment on export and listed on phytosanitary.
To go via courier e.g. FedEx/DHL/UPS you will need to have a phytosanitary certificate.
Japanese Seed Import Conditions
Japan requires Phytosanitary certificates: 202302setsumeikaiEng..pdf (maff.go.jp). 植物検疫のお知らせ Plant Quarantine Information for Travellers To Japan：植物防疫所 (maff.go.jp)
We can supply a certificate at the cost of… $28.00.
DHL express and Fedex will not handle the customs clearance with a Phytosanitary certificate to Japan.
Postage options for Japan:
- Royal Mail TRACKED – Parcels are couriered to the UK and Posted from there via Tracked Royal Mail Priority.
- Remail UNTRACKED – Parcels are couriered to the UK and posted from there via UNTRACKED Royal Mail.
- SA Post Office (EMS) – Please be aware that EMS is operated by the SA Post Office. SA Post Office is under liquidation due to unpaid bills for carriers and various other reasons. Tracking your parcel can be a problem as their website is not working at the moment and we often don’t get a response from customer service. We still offer this service as parcels do arrive albeit VERY VERY slowly and it is also the cheapest option. Parcels are taking 90 days plus to arrive.
UK Seed Import Conditions
Please send us your EORI number if you have 1.
Would you like a Phytosanitary Certificate?
A Phytosanitary Certificate is required by the United Kingdom.
We can supply a certificate at the cost of… £21.00. To send by courier direct you must have a Phytosanitary certificate.
EORI Number
What is an EORI number?
EORI stands for “Economic Operators Registration and Identification number”. Businesses and people wishing to trade must use the EORI number as an identification number in all customs procedures when exchanging information with Customs administrations.
If you have have 1 of these numbers, please make a note on your order and we will make sure it is added to your invoice.
Phytosanitary Certificates
Please do check your local customs requirements and add a note when ordering so that we can do all we can to meet your export/import needs.
We have been working closely with the South African Department of Agriculture to have seeds inspected and, source Phytosanitary Certificates as rapidly as possible. It does, however, still take up to 2 weeks for inspections and paperwork to clear.
We can supply a Phytosanitary certificate for your order at an extra cost of USD28 or £21
If you have an import permit, please email it to us as we have to make a note of it on the Phytosanitary Certificate when we apply.
If you need an extra declaration on your Phytosanitary certificate, please let us know when you place the order, and we will let you know if it can be done and if there will be an extra cost.
Seed treatment is something that certain countries request. Please let us know if there is a specific treatment that we need to do. We will then let you know if it can be done and the cost.
We have customers from ALL OVER THE WORLD we cannot keep up to date with every country’s rapidly changing import requirements and ask you to please check before ordering.
EUR1 Certificate
An EUR1, also known as a ‘movement certificate’, enables importers in certain countries to import goods at a reduced or nil rate of import duty under trade agreements between the UK and partner countries.
Please let us know if you would like one.
It does increases clearance times, because the certificates need to be stamped by customs so it really must be worth the while for you as the customer not to pay the duties or get reduced duties.
Certificate of Origin
A certificate of origin is an International Trade document that certifies that goods in a particular export shipment are wholly obtained, produced, manufactured, or processed in a particular country. It also serves as a declaration by the exporter.
Some countries require this document from us for their import paperwork. Please let us know if you do require one, there is a cost involved.
How do I order seeds and books?
Seeds: To order seeds please search for what seed you would like. In most cases we sell seeds per packet, however in some instances you can order per 100 seeds, per gram or per seed. If there is no option for 100 seeds, we can only supply packets of seeds.
If you wish to change the number of seeds or packets ordered, please change the quantity in the basket.
Books: Please search for the book you require and add to your basket
When you order, please make sure that your name, address, telephone number and email address are clearly indicated.
We will send you an invoice once the freight has been finalised.
Your order will then be sent on receipt of your payment.
How do I search for seeds and books?
Seeds: The catalogue is divided into different categories, for example Annuals, Perennials, Trees and Shrubs, Bulbs, Succulents and so on. If you choose a particular category, you will be able to browse through all the plants listed in that group.
If you are looking for a specific plant or know the family it belongs to, you can use the search bar.
You can also do a more detailed search based on the contents of the description field. You can for example search for “edible” or “yellow” or “Zone 8”.
Books: The books are listed and have “TAGS” eg: Regional Flower Guide, Succulents, Protea, Reference etc. They can be searched for by Author or Title.
If you are looking for a book or Author, you can use the search bar.
How does the payment work?
PLEASE DO NOT PAY FOR YOUR ORDER UNTIL WE HAVE SENT YOU YOUR INVOICE.
The reason being that seeds and books have variable weights and sizes and we need to calculate postage once the seed or books are packed.
International payment can be made by:
Paypal: You will get the email address you need to send the payment to via email.
Credit card – we add a 2.5% transaction fee.
International Bank Transfer (SWIFT) – We add additional bank charges. You are responsible for your own bank charges, when making the transfer.
Choose the option of 50/50 Bank Charges when you fill in your request.
Please email us and request the details.
South African payment can be made by:
EFT – Bank details will be sent with your invoice.
Credit card – we add a 2.5% transaction fee.
When can I plant my seeds?
Sowing times for all species have been inserted into the catalogue. At the end of each description, it will say “Sow Spring”, or “Sow Autumn”. These instructions pertain to South African conditions.
The plants marked “Sow Spring” are summer growing from the summer rainfall area and they usually require a drier resting period in winter. These species are best sown in late spring to midsummer when conditions are warmer.
The plants marked “Sow Autumn” are from the Mediterranean winter rainfall area of the Cape. They grow in winter & usually need drier conditions in summer.
For those of you who live in the higher latitudes (above 40°) the plants marked “Sow Autumn” should probably be sown in early spring. However, remember that the majority of the species from our Mediterranean area need a marked temperature differentiation between day & night, (day ±25°C, night ±8°C) to trigger germination. Therefore do not try to germinate these seeds in a constant temperature hot or glasshouse.
What USDA zone do I fall in?
In the plant descriptions in the catalogue, reference is made to the USDA Zones.
Here is a list of the Zones and the temperatures to which they refer. If for example, we have described a plant as USDA Zone 7, this means that the plant can probably tolerate temperatures to about -18°C
- Zone 6: -10 to 0°F or -23 to -18°C;
- Zone 7: 0 to 10°F or -18 to -12°C ;
- Zone 8: 10 to 20°F or -12 to -7°C;
- Zone 9: 20 to 30°F or -7 to -1°C;
- Zone 10: 30 to 40°F or -1 to 4°C;
- Zone 11: above 40°F or above 4°C.
https://www.plantmaps.com/interactive-south-africa-plant-hardiness-zone-map-celsius.php
Here are a few things to know about our comprehensive catalogue, ordering and payment processes to help improve your shopping experience. If you need any help, please feel free to get in touch with us on info@silverhillseeds.co.za or +27 21 705 4226 and we will gladly assist you.
Frequently Asked Questions
International Postage
General:
Disclaimer: We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money.
It appears that in some instances it is cheaper and easier for our clients to handle the courier from their home country.
Please note too that your shipping fee excludes any import VAT, duties, clearance charges or penalties that may be levied at destination.
PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
- Phytosanitary Certificates
- Import Permits
- Special declarations on Phytosanitary Certificates
Postage Methods:
- South African Post Office (Tracked): (not currently in use as we cannot guarantee its efficiency)
Parcels can take up to 90+ days to arrive
Registered Airmail –
Small parcels under 2kg – Postage is a minimum of £5 or $9.50, this then goes up depending on the weight of your parcel.
Large parcels over 2kg – Postage is calculated per 100g, together with a flat rate, this then goes up depending on the weight of your parcel.
- International Courier (DHL/FedEx/TNT/Aramex etc):
Please check your import conditions: Phytosanitary Certificates, Import Permits, Certificate of Origin as we need to attach this to your manifest when sending with a courier. DHL Express will not transport seeds with a phytosanitary certificate to some countries (we have discovered that Japan, Germany, France, and Austria are in this category). Note from DHL for USA parcels: US Customs Border Protection (CBP) can deny entry of shipments – Importer/Consignee will be contacted via US mail from CBP with more details. CBP is not legally bound to discuss their reasons with DHL as to why the parcel is denied entry into the USA.
- Air Freight:
We can send parcels by Airfreight, this is costly. You will need a freight agent as the parcel will go from Airport to Airport. We will need to know the details for your agent and the airport we are sending to, to get a quote.
- Mailwise (Tracked and untracked):
Parcels are sent via Courier from South Africa to the UK. They are then put into the Royal mail postal system. With a tracking number and posted to you. The parcel will then have the postal mark of the UK on the envelope and not a South African stamp. Your shipping fee excludes any import VAT, duties, clearance charges or penalties that may be levied at destination.
Please see a basic example below of cost and time for a parcel to be delivered via these different methods:
| 300-gram Parcel going to the USA | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Royal Mail untracked | $14.00 | 30 | NO |
| Direct Courier (DHL/UPS/Fedex/Aramex etc) | $45 | 5-14 | YES |
| Royal Mail Tracked | $50 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. USDA SMALL LOT IMPORT PERMIT IS REQUIRED – provided by the client. PHYTOSANITARY CERTIFICATE CAN ALSO BE REQUIRED – sourced by Silverhill @ $28.00 USD |
|||
| 300-gram Parcel going to the EU | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Royal Mail untracked | $17.00 | 30 | NO |
| Direct Courier (DHL/UPS/FedEx Aramex etc) | $45 | 5 – 14 | YES |
| Royal Mail Tracked | $52.00 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. PHYTOSANITARY CERTIFICATE IS REQUIRED – sourced by Silverhill @ $28.00 USD |
|||
| 300-gram Parcel going to the CHINA | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Royal Mail untracked | $17.00 | 30 | NO |
| Direct Courier (DHL/UPS/Fedex/Aramex etc) | $62.00 | 5-14 | YES |
| Royal Mail Tracked | $65.00 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. PHYTOSANITARY CERTIFICATE IS REQUIRED– sourced by Silverhill @ $28.00 USD |
|||
EU Seed Import Conditions
A Phytosanitary Certificate is required by the European Union.
The directive found here: https://eur-lex.europa.eu/eli/dir/2004/105/
Additionally, there is an EU regulation, which asks for a “prior notification of consignments of certain categories of animals and goods entering the Union” about one workday in advance arrival to customs.
This regulation can be found here: https://eur-lex.europa.eu/eli/reg_impl/2019/1013/
There are many regulations in the EU, partially depending on the kind and type of plant material and its usage.
We can supply a certificate at the cost of… $28.00. To send by courier you must have a Phytosanitary certificate.
USA Seed Import Conditions
The USA requires a Small Lot Seed Permit from the USDA.
https://www.aphis.usda.gov/plant-imports/buy-plants-seeds-online/seeds-additional-requirements
Your Parcel will be sent straight to your local USDA office, and they will then send it to you from there. Please send us the yellow and green label that is for your closest inspection station.
Once USDA completes their inspection, they return the package to USPS. USDA have a memorandum of understanding (MOU) with the US Postal Service where the initial shipping fee covers the entire door to door trip.
To send your parcel via DHL/UPS, Fedex, the courier requires this permit and the yellow and green label.
Once USDA completes their inspection they return the package to FedEx, UPS, DHL, but USDA has no memorandum of understanding (MOU) with private freight companies, so once the inspection is complete it is up to the recipient to pay for and schedule the final leg of the journey.
To issue a Phytosanitary Certificate we need your Permit Number.
USDA sometimes requires an inspection fee (+/-$18) for your seeds too.
Please send a copy of your permit to us with a label (Please send us the yellow and green label that is for your closest inspection station).
Australian Seed Import Conditions
Australia requires Phytosanitary certificates: https://www.agriculture.gov.au/biosecurity-trade/policy/legislation/permitted-seeds
We can supply a certificate at the cost of… $28.00.
Please check your import conditions for importation of seed. Please let us know if there are specific conditions we need to meet, including extra declarations etc.
Each species needs to be checked each time, to see if they should have a special treatment on export and listed on phytosanitary.
To go via courier e.g. FedEx/DHL/UPS you will need to have a phytosanitary certificate.
Japanese Seed Import Conditions
Japan requires Phytosanitary certificates: 202302setsumeikaiEng..pdf (maff.go.jp). 植物検疫のお知らせ Plant Quarantine Information for Travellers To Japan：植物防疫所 (maff.go.jp)
We can supply a certificate at the cost of… $28.00.
DHL express and Fedex will not handle the customs clearance with a Phytosanitary certificate to Japan.
Postage options for Japan:
- Royal Mail TRACKED – Parcels are couriered to the UK and Posted from there via Tracked Royal Mail Priority.
- Remail UNTRACKED – Parcels are couriered to the UK and posted from there via UNTRACKED Royal Mail.
- SA Post Office (EMS) – Please be aware that EMS is operated by the SA Post Office. SA Post Office is under liquidation due to unpaid bills for carriers and various other reasons. Tracking your parcel can be a problem as their website is not working at the moment and we often don’t get a response from customer service. We still offer this service as parcels do arrive albeit VERY VERY slowly and it is also the cheapest option. Parcels are taking 90 days plus to arrive.
UK Seed Import Conditions
Please send us your EORI number if you have 1.
Would you like a Phytosanitary Certificate?
A Phytosanitary Certificate is required by the United Kingdom.
We can supply a certificate at the cost of… £21.00. To send by courier direct you must have a Phytosanitary certificate.
EORI Number
What is an EORI number?
EORI stands for “Economic Operators Registration and Identification number”. Businesses and people wishing to trade must use the EORI number as an identification number in all customs procedures when exchanging information with Customs administrations.
If you have have 1 of these numbers, please make a note on your order and we will make sure it is added to your invoice.
Phytosanitary Certificates
Please do check your local customs requirements and add a note when ordering so that we can do all we can to meet your export/import needs.
We have been working closely with the South African Department of Agriculture to have seeds inspected and, source Phytosanitary Certificates as rapidly as possible. It does, however, still take up to 2 weeks for inspections and paperwork to clear.
We can supply a Phytosanitary certificate for your order at an extra cost of US28 or £21
If you have an import permit, please email it to us as we have to make a note of it on the Phytosanitary Certificate when we apply.
If you need an extra declaration on your Phytosanitary certificate, please let us know when you place the order, and we will let you know if it can be done and if there will be an extra cost.
Seed treatment is something that certain countries request. Please let us know if there is a specific treatment that we need to do. We will then let you know if it can be done and the cost.
We have customers from ALL OVER THE WORLD we cannot keep up to date with every country’s rapidly changing import requirements and ask you to please check before ordering.
EUR1 Certificates
An EUR1, also known as a ‘movement certificate’, enables importers in certain countries to import goods at a reduced or nil rate of import duty under trade agreements between the UK and partner countries.
Please let us know if you would like one.
It does increases clearance times, because the certificates need to be stamped by customs so it really must be worth the while for you as the customer not to pay the duties or get reduced duties.
Certificate of Origin
A certificate of origin is an International Trade document that certifies that goods in a particular export shipment are wholly obtained, produced, manufactured, or processed in a particular country. It also serves as a declaration by the exporter.
Some countries require this document from us for their import paperwork. Please let us know if you do require one, there is a cost involved.
How do I search for seeds and books?
Seeds: The catalogue is divided into different categories, for example Annuals, Perennials, Trees and Shrubs, Bulbs, Succulents and so on. If you choose a particular category, you will be able to browse through all the plants listed in that group.
If you are looking for a specific plant or know the family it belongs to, you can use the search bar.
You can also do a more detailed search based on the contents of the description field. You can for example search for “edible” or “yellow” or “Zone 8”.
Books: The books are listed and have “TAGS” eg: Regional Flower Guide, Succulents, Protea, Reference etc. They can be searched for by Author or Title.
If you are looking for a book or Author, you can use the search bar.
How do I order seeds and books?
Seeds: To order seeds please search for what seed you would like. In most cases we sell seeds per packet, however in some instances you can order per 100 seeds, per gram or per seed. If there is no option for 100 seeds, we can only supply packets of seeds.
If you wish to change the number of seeds or packets ordered, please change the quantity in the basket.
Books: Please search for the book you require and add to your basket
When you order, please make sure that your name, address, telephone number and email address are clearly indicated.
We will send you an invoice once the freight has been finalised.
Your order will then be sent on receipt of your payment.
How does the payment work?
PLEASE DO NOT PAY FOR YOUR ORDER UNTIL WE HAVE SENT YOU YOUR INVOICE.
The reason being that seeds and books have variable weights and sizes and we need to calculate postage once the seed or books are packed.
International payment can be made by:
Paypal: You will get the email address you need to send the payment to via email.
Credit card – we add a 2.5% transaction fee.
International Bank Transfer (SWIFT) – We add additional bank charges. You are responsible for your own bank charges, when making the transfer.
Choose the option of 50/50 Bank Charges when you fill in your request.
Please email us and request the details.
South African payment can be made by:
EFT – Bank details will be sent with your invoice.
Credit card – we add a 2.5% transaction fee.
When can I plant my seeds?
Sowing times for all species have been inserted into the catalogue. At the end of each description, it will say “Sow Spring”, or “Sow Autumn”. These instructions pertain to South African conditions.
The plants marked “Sow Spring” are summer growing from the summer rainfall area and they usually require a drier resting period in winter. These species are best sown in late spring to midsummer when conditions are warmer.
The plants marked “Sow Autumn” are from the Mediterranean winter rainfall area of the Cape. They grow in winter & usually need drier conditions in summer.
For those of you who live in the higher latitudes (above 40°) the plants marked “Sow Autumn” should probably be sown in early spring. However, remember that the majority of the species from our Mediterranean area need a marked temperature differentiation between day & night, (day ±25°C, night ±8°C) to trigger germination. Therefore do not try to germinate these seeds in a constant temperature hot or glasshouse.
What USDA zone do I fall in?
In the plant descriptions in the catalogue, reference is made to the USDA Zones.
Here is a list of the Zones and the temperatures to which they refer. If for example, we have described a plant as USDA Zone 7, this means that the plant can probably tolerate temperatures to about -18°C
- Zone 6: -10 to 0°F or -23 to -18°C;
- Zone 7: 0 to 10°F or -18 to -12°C ;
- Zone 8: 10 to 20°F or -12 to -7°C;
- Zone 9: 20 to 30°F or -7 to -1°C;
- Zone 10: 30 to 40°F or -1 to 4°C;
- Zone 11: above 40°F or above 4°C.
https://www.plantmaps.com/interactive-south-africa-plant-hardiness-zone-map-celsius.php.
Here are a few things to know about our comprehensive catalogue, ordering and payment processes to help improve your shopping experience. If you need any help, please feel free to get in touch with us on info@silverhillseeds.co.za or +27 21 705 4226 and we will gladly assist you.
Frequently Asked Questions
International Postage
General:
Disclaimer: We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money.
It appears that in some instances it is cheaper and easier for our clients to handle the courier from their home country.
Please note too that your shipping fee excludes any import VAT, duties, clearance charges or penalties that may be levied at destination.
PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
- Phytosanitary Certificates
- Import Permits
- Special declarations on Phytosanitary Certificates
Postage Methods:
- South African Post Office (Tracked): (not currently in use as we cannot guarantee its efficiency)
Parcels can take up to 90+ days to arrive
Registered Airmail – Small parcels under 2kg – Postage is a minimum of £5 or $9.50, this then goes up depending on the weight of your parcel.
Large parcels over 2kg – Postage is calculated per 100g, together with a flat rate, this then goes up depending on the weight of your parcel.
- International Courier (DHL/UPS/TNT/Aramex etc):
Please check your import conditions: Phytosanitary Certificates, Import Permits, Certificate of Origin as we need to attach this to your manifest when sending with a courier. DHL Express will not transport seeds with a phytosanitary certificate to some countries (we have discovered that Japan, Germany, France, and Austria are in this category). Note from DHL for USA parcels: US Customs Border Protection (CBP) can deny entry of shipments – Importer/Consignee will be contacted via US mail from CBP with more details. CBP is not legally bound to discuss their reasons with DHL as to why the parcel is denied entry into the USA.
- Air Freight:
We can send parcels by Airfreight, this is costly. You will need a freight agent as the parcel will go from Airport to Airport. We will need to know the details for your agent and the airport we are sending to, to get a quote.
- Mailwise (Tracked and untracked)
Parcels are sent via Courier from South Africa to the UK. They are then put into the Royal mail postal system. With a tracking number and posted to you. The parcel will then have the postal mark of the UK on the envelope and not a South African stamp. Your shipping fee excludes any import VAT, duties, clearance charges or penalties that may be levied at destination.
Please see a basic example below of cost and time for a parcel to be delivered via these different methods:
| 300-gram Parcel going to the USA | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Royal Mail untracked | $14.00 | 30 | NO |
| Direct Courier (DHL/UPS/Fedex/Aramex etc) | $45 | 5-14 | YES |
| Royal Mail Tracked | $50 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. USDA SMALL LOT IMPORT PERMIT IS REQUIRED – provided by the client. PHYTOSANITARY CERTIFICATE CAN ALSO BE REQUIRED – sourced by Silverhill @ $28.00 USD |
|||
| 300-gram Parcel going to the EU | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Royal Mail untracked | $17.00 | 30 | NO |
| Direct Courier (DHL/UPS/FedEx Aramex etc) | $45 | 5 – 14 | YES |
| Royal Mail Tracked | $52.00 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. PHYTOSANITARY CERTIFICATE IS REQUIRED – sourced by Silverhill @ $28.00 USD |
|||
| 300-gram Parcel going to the CHINA | |||
| Cost | Days to Arrive | Tracked | |
| South African Post Office
NOTE: SA Post Office is experiencing difficulties and is not sending to some countries. |
$18.00 | 90 | YES |
| Royal Mail untracked | $17.00 | 30 | NO |
| Direct Courier (DHL/UPS/Fedex/Aramex etc) | $62.00 | 5-14 | YES |
| Royal Mail Tracked | $65.00 | 12-24 | YES |
| PLEASE CHECK YOUR IMPORT CONDITIONS FOR IMPORTING SEED
We do ship internationally but, we cannot be held responsible for any shipping delays pertaining to your parcel once it has been dispatched, no matter which shipping method you have selected. Should your parcel be delayed, or at worst not arrive at all, we cannot be held liable and will not be able to refund your money. PHYTOSANITARY CERTIFICATE IS REQUIRED– sourced by Silverhill @ $28.00 USD |
|||
EU Seed Import Conditions
A Phytosanitary Certificate is required by the European Union.
The directive found here: https://eur-lex.europa.eu/eli/dir/2004/105/
Additionally, there is an EU regulation, which asks for a “prior notification of consignments of certain categories of animals and goods entering the Union” about one workday in advance arrival to customs.
This regulation can be found here: https://eur-lex.europa.eu/eli/reg_impl/2019/1013/
There are many regulations in the EU, partially depending on the kind and type of plant material and its usage.
We can supply a certificate at the cost of… $28.00. To send by courier you must have a Phytosanitary certificate.
USA Seed Import Conditions
The USA requires a Small Lot Seed Permit from the USDA.
https://www.aphis.usda.gov/plant-imports/buy-plants-seeds-online/seeds-additional-requirements
Your Parcel will be sent straight to your local USDA office, and they will then send it to you from there. Please send us the yellow and green label that is for your closest inspection station.
Once USDA completes their inspection, they return the package to USPS. USDA have a memorandum of understanding (MOU) with the US Postal Service where the initial shipping fee covers the entire door to door trip.
To send your parcel via DHL/UPS, Fedex, the courier requires this permit and the yellow and green label.
Once USDA completes their inspection they return the package to FedEx, UPS, DHL, but USDA has no memorandum of understanding (MOU) with private freight companies, so once the inspection is complete it is up to the recipient to pay for and schedule the final leg of the journey.
To issue a Phytosanitary Certificate we need your Permit Number.
USDA sometimes requires an inspection fee (+/-$18) for your seeds too.
Please send a copy of your permit to us with a label (Please send us the yellow and green label that is for your closest inspection station).
Australian Seed Import Conditions
Australia requires Phytosanitary certificates: https://www.agriculture.gov.au/biosecurity-trade/policy/legislation/permitted-seeds
We can supply a certificate at the cost of… $28.00.
Please check your import conditions for importation of seed. Please let us know if there are specific conditions we need to meet, including extra declarations etc.
Each species needs to be checked each time, to see if they should have a special treatment on export and listed on phytosanitary.
To go via courier e.g. FedEx/DHL/UPS you will need to have a phytosanitary certificate.
Japanese Seed Import Conditions
Japan requires Phytosanitary certificates: 202302setsumeikaiEng..pdf (maff.go.jp). 植物検疫のお知らせ Plant Quarantine Information for Travellers To Japan：植物防疫所 (maff.go.jp)
We can supply a certificate at the cost of… $28.00.
DHL express and Fedex will not handle the customs clearance with a Phytosanitary certificate to Japan.
Postage options for Japan:
- Royal Mail TRACKED – Parcels are couriered to the UK and Posted from there via Tracked Royal Mail Priority.
- Remail UNTRACKED – Parcels are couriered to the UK and posted from there via UNTRACKED Royal Mail.
- SA Post Office (EMS) – Please be aware that EMS is operated by the SA Post Office. SA Post Office is under liquidation due to unpaid bills for carriers and various other reasons. Tracking your parcel can be a problem as their website is not working at the moment and we often don’t get a response from customer service. We still offer this service as parcels do arrive albeit VERY VERY slowly and it is also the cheapest option. Parcels are taking 90 days plus to arrive.
UK Seed Import Conditions
Please send us your EORI number if you have 1.
Would you like a Phytosanitary Certificate?
A Phytosanitary Certificate is required by the United Kingdom.
We can supply a certificate at the cost of… £21.00. To send by courier direct you must have a Phytosanitary certificate.
EORI Number
What is an EORI number?
EORI stands for “Economic Operators Registration and Identification number”. Businesses and people wishing to trade must use the EORI number as an identification number in all customs procedures when exchanging information with Customs administrations.
If you have have 1 of these numbers, please make a note on your order and we will make sure it is added to your invoice.
Phytosanitary Certificates
Please do check your local customs requirements and add a note when ordering so that we can do all we can to meet your export/import needs.
We have been working closely with the South African Department of Agriculture to have seeds inspected and, source Phytosanitary Certificates as rapidly as possible. It does, however, still take up to 2 weeks for inspections and paperwork to clear.
We can supply a Phytosanitary certificate for your order at an extra cost of USD28 or £21
If you have an import permit, please email it to us as we have to make a note of it on the Phytosanitary Certificate when we apply.
If you need an extra declaration on your Phytosanitary certificate, please let us know when you place the order, and we will let you know if it can be done and if there will be an extra cost.
Seed treatment is something that certain countries request. Please let us know if there is a specific treatment that we need to do. We will then let you know if it can be done and the cost.
We have customers from ALL OVER THE WORLD we cannot keep up to date with every country’s rapidly changing import requirements and ask you to please check before ordering.
EUR1 Certificates
An EUR1, also known as a ‘movement certificate’, enables importers in certain countries to import goods at a reduced or nil rate of import duty under trade agreements between the UK and partner countries.
Please let us know if you would like one.
It does increases clearance times, because the certificates need to be stamped by customs so it really must be worth the while for you as the customer not to pay the duties or get reduced duties.
Certificate of Origin
A certificate of origin is an International Trade document that certifies that goods in a particular export shipment are wholly obtained, produced, manufactured, or processed in a particular country. It also serves as a declaration by the exporter.
Some countries require this document from us for their import paperwork. Please let us know if you do require one, there is a cost involved.
How do I search for seeds and books?
Seeds: The catalogue is divided into different categories, for example Annuals, Perennials, Trees and Shrubs, Bulbs, Succulents and so on. If you choose a particular category, you will be able to browse through all the plants listed in that group.
If you are looking for a specific plant or know the family it belongs to, you can use the search bar.
You can also do a more detailed search based on the contents of the description field. You can for example search for “edible” or “yellow” or “Zone 8”.
Books: The books are listed and have “TAGS” eg: Regional Flower Guide, Succulents, Protea, Reference etc. They can be searched for by Author or Title.
If you are looking for a book or Author, you can use the search bar.
How do I order seeds and books?
Seeds: To order seeds please search for what seed you would like. In most cases we sell seeds per packet, however in some instances you can order per 100 seeds, per gram or per seed. If there is no option for 100 seeds, we can only supply packets of seeds.
If you wish to change the number of seeds or packets ordered, please change the quantity in the basket.
Books: Please search for the book you require and add to your basket
When you order, please make sure that your name, address, telephone number and email address are clearly indicated.
We will send you an invoice once the freight has been finalised.
Your order will then be sent on receipt of your payment.
How does the payment work?
PLEASE DO NOT PAY FOR YOUR ORDER UNTIL WE HAVE SENT YOU YOUR INVOICE.
The reason being that seeds and books have variable weights and sizes and we need to calculate postage once the seed or books are packed.
International payment can be made by:
Paypal: You will get the email address you need to send the payment to via email.
Credit card – we add a 2.5% transaction fee.
International Bank Transfer (SWIFT) – We add additional bank charges. You are responsible for your own bank charges, when making the transfer.
Choose the option of 50/50 Bank Charges when you fill in your request.
Please email us and request the details.
South African payment can be made by:
EFT – Bank details will be sent with your invoice.
Credit card – we add a 2.5% transaction fee.
When can I plant my seeds?
Sowing times for all species have been inserted into the catalogue. At the end of each description, it will say “Sow Spring”, or “Sow Autumn”. These instructions pertain to South African conditions.
The plants marked “Sow Spring” are summer growing from the summer rainfall area and they usually require a drier resting period in winter. These species are best sown in late spring to midsummer when conditions are warmer.
The plants marked “Sow Autumn” are from the Mediterranean winter rainfall area of the Cape. They grow in winter & usually need drier conditions in summer.
For those of you who live in the higher latitudes (above 40°) the plants marked “Sow Autumn” should probably be sown in early spring. However, remember that the majority of the species from our Mediterranean area need a marked temperature differentiation between day & night, (day ±25°C, night ±8°C) to trigger germination. Therefore do not try to germinate these seeds in a constant temperature hot or glasshouse.
What USDA zone do I fall in?
In the plant descriptions in the catalogue, reference is made to the USDA Zones.
Here is a list of the Zones and the temperatures to which they refer. If for example, we have described a plant as USDA Zone 7, this means that the plant can probably tolerate temperatures to about -18°C
- Zone 6: -10 to 0°F or -23 to -18°C;
- Zone 7: 0 to 10°F or -18 to -12°C ;
- Zone 8: 10 to 20°F or -12 to -7°C;
- Zone 9: 20 to 30°F or -7 to -1°C;
- Zone 10: 30 to 40°F or -1 to 4°C;
- Zone 11: above 40°F or above 4°C.
https://www.plantmaps.com/interactive-south-africa-plant-hardiness-zone-map-celsius.php.